FAQ

Need help?

Shipping

How long does delivery take?

Processing time: 1–2 business days. Transit time: 4–6 business days. Estimated total delivery: 5–8 business days.

Do you offer free delivery?

Yes, we offer free tracked shipping on all orders to the United Kingdom, United States, The Netherlands and France.

Returns

Can I return my order?

Yes, you have 30 days from delivery to return your order.

When will I receive my refund?

Once we've received and inspected the product, your refund is processed within 7 business days.

Payments

Which payment methods do you accept?

Payment is SSL-encrypted. We accept Visa, Mastercard, Apple Pay and more.

30-Day Returns

Return any order within 30 days of delivery.

Free Shipping

Fast, free delivery with track & trace on every order.

Secure SSL Payment

Apple Pay, Google Pay, Mastercard, Visa and more.

Email Support

support@serenza-living.com — we reply within 24h on business days.